Everything You’d Like to Know

We make every effort to show products as accurately as possible. Slight differences in colour, shine or scale may occur because of lighting, screen settings and photography.

Anti-tarnish jewellery is designed with a finish that helps slow down normal oxidation and dullness. Longevity depends on wear, storage and exposure to water, perfume, sweat and chemicals.

Where applicable, lightweight construction and product weight are shown on the product page so you can choose pieces that suit your comfort and preference.

Keep jewellery dry, avoid direct contact with perfume and harsh chemicals, wipe it gently after use, and store pieces separately in a clean, dry pouch or box.

Many pieces are suitable for regular wear, but care requirements vary by material and plating. Please check the Product Highlights and care information on the product page.

Open the product page and check the Product Highlights section. Available details such as base material, colour, plating, occasion, weight and other attributes are shown there from the product database.

Sold Out means the product is currently unavailable for purchase. If stock is replenished, the product will become available again on the website.

Choose a product, select the quantity, add it to your cart and proceed to checkout. You must sign in with your mobile number and OTP before an order can be placed.

No. Saaheli does not support guest checkout. A verified customer account is required so your order, delivery details and order history remain linked to you.

After successful order placement, Saaheli shows an order confirmation screen with your order details. You can also view the order from My Account → My Orders.

Sign in, open the profile menu and select My Orders. Your available order history and order details are shown there.

If the order has not progressed too far, contact Saaheli support as soon as possible. Changes cannot be guaranteed once processing or dispatch has started.

Please contact support immediately. If the order has not been processed or dispatched, the team may be able to help. Address changes are not guaranteed after dispatch.

Eligible orders can be cancelled within the applicable cancellation window. The product page shows the cancellation period for that product, such as “Cancellation up to 12hrs” where applicable.

The cancellation window is product-specific and is shown on the product page. Once that window has passed, cancellation may no longer be available.

Delivery availability depends on the serviceability of your delivery pincode. Enter your valid delivery address during checkout to place an order.

Delivery time depends on your location, courier service and order processing. Tracking and order updates should be used for the latest delivery status.

Open My Account → My Orders and select the relevant order. Available order status and tracking details are shown there.

Courier delays can occasionally happen. Check your order status first; if there is no useful update, contact Saaheli support with your order ID.

The delivery partner may make another attempt or contact you, depending on the courier service. Keep your mobile number reachable around the expected delivery date.

Cash on Delivery is available only where supported for the selected product and delivery pincode. Look for the “Cash on Delivery*” indicator on the product page.

COD depends on courier and pincode serviceability and may not be available for every location or order. You can still use an available online payment method.

Available payment methods may include UPI and supported card or online payment options shown during checkout. Cash on Delivery is available only where serviceable.

Payment transactions are handled through the configured payment flow. Saaheli does not need your card PIN or OTP outside the secure payment process. Never share payment OTPs with anyone.

Do not pay again immediately. Check My Orders and your payment status first. If the order is missing, contact support with the payment reference so the transaction can be reviewed.

Returns are subject to the current Saaheli return/refund policy and product eligibility. Please review the applicable policy and contact support if you need to request a return.

Contact Saaheli support as soon as possible with your order ID and clear photos or video of the package and product. The team will review the issue and guide you on the next step.

Refund timing depends on approval and the original payment method. After a refund is processed, banks or payment providers may take additional time to reflect the amount.

Enter your 10-digit mobile number on the login page, request the OTP and enter the verification code. New customers can also enter a referral code during account creation when applicable.

Check that the mobile number is correct and has network coverage, then wait briefly and use Resend OTP when available. If the issue continues, contact support.

After signing in, open the profile menu and choose My Account. From the account page you can access your account information and available profile options.

Open the logged-in profile menu and select Saved Addresses. You can manage the delivery addresses stored in your account there.

Open your profile icon in the header, select Logout, then confirm. Saaheli will securely end your customer session.

Tap the heart icon on an available product or product page. Sign in when required so your wishlist can be stored against your account.

No. Wishlist items are saved for convenience but stock is not reserved. A product can still become sold out before you place an order.

Saaheli Wallet is the account area used for eligible Saaheli credits or rewards, including referral-related rewards where applicable. Your available wallet information is shown after login.

Open Refer & Earn to see your current referral offer and referral details. Promotional amounts and conditions may change, so the live Refer & Earn page should be treated as the current offer.

Sign in and open the Refer & Earn section. If your account has an active referral code, it will be shown there for sharing.

When creating your Saaheli account, enter the referral code in the optional referral-code field before continuing with OTP verification.

Referral rewards are credited only when the active referral conditions are satisfied. Check the Refer & Earn section for the current offer and eligibility terms.

Wallet credits are promotional/account credits unless explicitly stated otherwise. Their usage is governed by the current wallet or referral conditions shown by Saaheli.

Product ratings and approved customer reviews are stored against each product. The product page displays the average rating, rating count and approved review details when available.

Reviews may require approval before appearing publicly. This helps Saaheli keep the review section relevant and suitable for customers.

Verified Purchase indicates that the review is associated with a customer purchase record for that product, where the system can confirm it.

Use the “Share Your Video” section on the website. Enter your name and city, optionally add your Instagram ID, select an accepted video file and submit it.

No. Instagram ID is optional. Your name, city and an accepted video file are required for the submission.

No. Customer video submissions are stored for review first. Saaheli can approve or reject them from the Admin Portal before deciding whether to feature them.

The current customer-video uploader accepts MP4, MOV and AVI files up to the configured upload limit. Your server upload settings must also allow the selected file size.

Saaheli uses your account and order information to operate the shopping experience. Avoid sharing passwords, OTPs or sensitive payment credentials with anyone claiming to be support.

No legitimate Saaheli process requires storing your card PIN, UPI PIN or banking OTP. Those credentials should only be entered in the secure payment flow when requested by your payment provider.

Use the Contact Us page for product, order, exhibition or general support. For order-related help, keep your order ID handy so the team can assist you faster.